Refund & Returns Policy

Last Updated: October 28, 2026

1. Overview

Welcome to TShirt Hub. Customer satisfaction is important to us, and we want you to have a smooth and convenient shopping experience.

This Refund & Returns Policy explains the conditions under which products purchased from our website may be eligible for return, replacement, cancellation or refund.

Please read this policy carefully before placing your order.

2. Return Eligibility

You may request a return within 7 days of delivery, subject to the conditions below.

To be eligible for a return:

  • The T-shirt must be unused, unworn, unwashed and undamaged.

  • The original tags, labels and packaging should be intact, where applicable.

  • The product must be returned in its original condition.

  • You must provide your order number and proof of purchase.

  • The return request must be submitted within the applicable return period.

Products that do not meet these conditions may not qualify for a return, except where applicable law provides otherwise.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect T-shirt, please contact us within 48 hours of delivery.

To help us review your request, please provide:

  • Your order number.

  • A clear description of the issue.

  • Clear photographs or a short video showing the issue and product, where reasonably available.

After reviewing your request, we will inform you of the available resolution, which may include a replacement or refund, depending on the circumstances and applicable law.

Please do not discard the product or its packaging until your request has been reviewed.

4. Size and Colour Issues

Please check the size chart and product details before placing an order.

If you receive the wrong size or colour compared with your confirmed order, contact us so we can review the issue.

If you simply want a different size or colour, an exchange may be possible subject to product availability and our return conditions.

Products that have been worn, washed, altered or damaged after delivery may not qualify for a change-of-mind return, except where required by applicable law.

5. Non-Returnable Products

The following items may not be eligible for a change-of-mind return, subject to applicable law:

  • T-shirts that have been worn, washed or used.

  • Products damaged after delivery due to improper handling.

  • Products without their original tags or packaging, where these are required for return.

  • Customised or personalised products, unless they are defective, incorrect or otherwise eligible under applicable law.

  • Products returned after the applicable return period.

This section does not limit any consumer rights that cannot legally be excluded.

6. How to Request a Return

Follow these steps to submit a return request:

Step 1: Visit our Contact Us page.

Step 2: Provide your name, registered email address and order number.

Step 3: Explain why you want to return the product and attach relevant photographs if needed.

Step 4: Wait for our response with instructions on the next steps.

Please do not send a product back before receiving return instructions from our support team.

7. Refund Policy

Once an eligible returned product has been received and inspected, we will inform you whether your refund has been approved.

If approved:

  • The refund will generally be processed to the original payment method, where supported.

  • The time taken for the amount to appear in your account may depend on your bank or payment provider.

  • Any applicable shipping charges or deductions will be handled according to the disclosed terms and applicable law.

  • If a refund is required because of a defective, damaged or incorrectly supplied product, it will be handled in accordance with applicable consumer protection requirements.

We will communicate the refund status through the contact details associated with your order, where possible.

8. Refund Processing Time

We aim to initiate approved refunds promptly after the return has been reviewed.

After the refund is initiated, the time required for the amount to appear in your bank account or payment method may vary depending on the payment provider and bank.

If your refund has not appeared within the timeframe communicated to you, please contact us with your order number.

9. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Cancellation may be possible before the order has been dispatched. Once an order has been shipped, it may no longer be possible to cancel it through our normal process.

If payment has already been collected for an approved cancellation, the refund will be handled according to this policy and applicable law.

Nothing in this section limits any cancellation or refund rights available under applicable law.

10. Shipping Costs for Returns

For change-of-mind returns or exchanges, return shipping costs will be handled according to the terms communicated when the return is approved.

If the product is defective, damaged or incorrectly supplied, we will handle return shipping and the resolution in accordance with applicable law and the circumstances of the order.

Please wait for our instructions before arranging a return shipment.

11. Exchanges

Exchanges may be available for eligible products, depending on stock availability.

If the requested size, colour or design is unavailable, we will discuss the available options with you, which may include a refund where applicable.

12. Contact Us

For questions about returns, refunds, exchanges or cancellations, please contact us.

Business Name: TShirt Hub

Website: https://your-domain.com

Email: osmankhanos12786@gmail.com

Business Address: Add your actual business address, if applicable.

Please include your order number in your message so we can assist you more efficiently.

13. Policy Updates

TShirt Hub may update this policy when necessary to reflect changes in our business operations or applicable requirements.

Any revised policy will be published on this page with an updated date.

Thank you for shopping with TShirt Hub.

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